1. Purpose of collecting personal information
Information collected through the website will help us:
- Support customers when buying products.
- Answer customers' questions.
- provide you with the latest information on our website.
- Review and update the content and appearance of the website.
2. Scope of information use
When necessary, we may use this information to contact you directly in the form of: open letters, thank-you letters, technical information, or confidential information. You may receive periodic emails with information about new products, services, information about upcoming events, or recruitment information if you subscribe to email notifications.
Except for the use of personal information as stated in this policy, we are committed to not disclosing your personal information.
In some cases, we may hire an independent agency to conduct market research projects, and then your information will be provided to this unit to conduct the project. This third party will be bound by a confidentiality agreement under which they are only allowed to use the information provided for the purpose of completing the project.
3. Information storage time
We will store the personal information provided by the customer on our system during the process of providing services to the customer, until the purpose of collection is fulfilled, or until the customers have requested to cancel the provided information.
4. Persons or organizations that may have access to such information
Only the following subjects are allowed to access the customer's information:
- Person who takes care of customers who have used goods and services from BU Baby
- The person who receives and handles the customer's inquiries in the process of using BU Baby's goods and services
- Competent state agency
5. Information collectors
Please directly contact BU Baby at the addresses below:
- Showroom: The Gallery of BU Baby, 2nd floor, No. 478 Minh Khai, Vinh Tuy, Hanoi
- Website: bubaby.com.vn
- Hotline: 096-946-3299 (based on office hours)
- Facebook: BU Baby (*From 9 a.m. to 11 p.m. daily)
6. Methods and tools for consumers to access and correct their personal data
Customers can contact the support center at any time to ask for access to their personal information, ask us to fix mistakes in their personal information, or ask us to delete their personal information by contacting the online support hotline 096 946 32 99.
7. The process for customer complaints handling and settlement
Any dispute that occurs between the customer and BU Baby will be reconciled. If the conciliation fails, it will be resolved by a competent court in accordance with Vietnamese law.